Billing system temporarily unavailable…
We are running a quick backup on our billing system prior to increasing the amount of RAM in the server. During this time the billing/ticketing system will be unavailable. The backup started at roughly...
View ArticleWebserver outage
We are currently experiencing problems with one of our webservers which hosts not only the billing/ticket system, but several customer websites. We are in the process of resolving it, and hope to have...
View ArticleScheduled Maintenance on our Plesk Server
The datacenter hosting our Plesk server has issued the following announcement, so we’d like to pass it along to our customers that have services hosted on this server. *Please Note: Smile’s Status...
View ArticleStatus site being rebuilt
We’ve been recovering from a hardware failure on a leased server, which hosted our status site and several other Uncomplicated.net customer websites. Our development team is in the process of...
View ArticleEmail issues
We’ve been experiencing issues on one of our main email servers, which has caused an outage of webmail and other services. This is being addressed at this time and should be fully functional...
View ArticleEmail Server Maintenance
We are currently performing offline maintenance on our primary mail server. We hope to have this system back online and in working order shortly.Please check back for updates before submitting a...
View ArticleEmail system
We just wanted to post a quick update regarding the status of our primary email server. At this point in time the server is back online, however it is operating at a reduced capacity:Issue: Corrupt...
View ArticleNew email server coming soon…
The email outage last week was not only unexpected, but also a major setback for many of our customers. Here at Smile we understand the importance of reliable email, and that many of our customers...
View ArticleSecondary mail server drive replacement
Q2 Mail Server – RAID array drive replacement Date – 01/13/2013 09:30 – 01/13/2013 12:30Affecting System - Q2 Email Server | Priority - High | Last Updated- 01/13/2013 09:45ScheduledWe are replacing a...
View ArticleEmail Server Outage
We are currently experiencing problems with one of our Email servers and are working to get it back online as quickly as possible. These problems began at roughly 5PM PST – and we are working to get...
View ArticleBrief Email Service Disruption
We experienced a brief service outage on one of our Email servers just after 4:00AM PST this morning. This disruption in service was caused by a termination of the connection between the...
View ArticleSpam filtering changes
We recently made a few changes to our Spam filtering service… We have been notified by several customers that some mail has been incorrectly identified (false-positive) as spam or unwanted email. We...
View ArticleConnectivity issues with primary webserver
We experienced several connectivity issues shortly after midnight today (June 27th, 2013), and began immediately working on evaluating the situation and working towards a solution. By 8am we were able...
View ArticleE-mail being rejected with the following error: “Your email was rejected...
We’ve been notified of a problem with a recent set of definition updates for our anti-malware/anti-virus system that has inadvertently caused some messages to be rejected by our filtering servers. You...
View ArticleBrief web server outage
10:45am - we were alerted by our monitoring system that our primary web hosting server (v2.smileglobal.com) was unresponsive and unreachable. 11:00am - we were connected to the internal network and...
View ArticleTemporarily unable to process payments
We are currently experiencing an issue with our payment processing portion of our billing system, and as such are temporarily unable to accept or process payments.Our support engineers are working...
View ArticlePayment processing system issues resolved
We are no longer experiencing problems with our payment processing system. If we have your card on-file and recent attempts to pay your invoice have failed, we will manually process these transactions...
View ArticleService Disruption — DDoS Attack
We experienced a major DDoS attack yesterday on our DNS Infrastructure which led to a number of issues for Smile Subscribers — including: 1. Slow webpage load times 2. Slow/intermittent email issues 3....
View ArticleInfrastructure Improvements
We are excited to announce that Smile Global is hard at work phasing out our legacy servers, and moving our core services to a brand new infrastructure. This has started with email migration to our new...
View ArticleBilling System Maintenance + Upgrade
We will be performing maintenance and upgrading our billing system today (Sunday, September 6th, 2015) between the hours of 1:30pm and 4pm. During this time our billing system may be unavailable –...
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